REFUND AND RETURN POLICY
RFSPECT (rfspect.com)
Last updated: 8 October 2026
Effective date: 8 October 2026
1. Overview and Scope
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This Refund and Return Policy (the “Policy”) governs all orders placed for goods through the website located at https://rfspect.com (the “Site”), operated under the trading name RFSPECT (“we”, “us”, “our”). It sets out your rights to cancel an order, return a product, receive a replacement, and obtain a refund, together with the time limits, eligibility conditions and procedures that apply to each of those rights.
This Policy forms an integral part of, and is incorporated by reference into, our Terms of Service. By placing an order on the Site you confirm that you have read, understood and accepted this Policy.
Where we have stated a refund or return period that is longer than the minimum period required by the mandatory consumer law of your country of residence, the longer period stated in this Policy applies. Where the mandatory consumer law of your country of residence grants you rights that are more favourable than those set out in this Policy, those statutory rights prevail and nothing in this Policy limits or excludes them.
This Policy does not affect any separate warranty or product guarantee that we may offer in writing for a specific product.
2. Order Cancellation Before Dispatch
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You may cancel an order at any time before it has been dispatched, without giving any reason, by sending a cancellation request to a1637420098@163.com quoting your order number.
1. If your order has not yet been dispatched when we receive your cancellation request, we will cancel it and issue a full refund of all amounts paid, including the shipping charges you paid.
2. If your order has already been dispatched when we receive your cancellation request, the order cannot be cancelled and must instead be handled as a return under Section 3.
3. We will confirm the outcome of a cancellation request within one (1) business day of receipt.
4. Refunds for cancelled orders are issued within five (5) business days of the cancellation confirmation, using the original payment method.
3. Thirty (30) Day Return Window
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We accept returns of eligible products within thirty (30) calendar days of the date on which the delivery carrier records delivery of the shipment to you (the date shown by the carrier’s tracking record).
1. The return window starts on the delivery date recorded by the carrier, not on the date the order was placed.
2. A return request must reach us within the thirty (30) day period. A request sent on or before the last day of that period is treated as timely.
3. Products returned without a prior return authorisation issued by us may be refused, and we accept no liability for such shipments.
4. Where a shipment consists of multiple items delivered on different dates, the return window is calculated separately for each item from the date that item was delivered.
4. Return Eligibility Conditions
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To qualify for a return, the product must meet all of the following conditions:
1. The product is unused and has not been installed, soldered, crimped, cut, terminated, assembled into a larger assembly, or otherwise put into service.
2. The product is returned in its original packaging, complete with all accessories, protective caps, anti-static bags, desiccant packs, documentation and calibration certificates that were supplied with it.
3. The product is accompanied by proof of purchase, being the order number or invoice number under which it was supplied.
4. The product has been handled in accordance with the anti-static and handling requirements set out in Section 9.
5. The product has a valid return authorisation (RMA) number issued by us, which is clearly marked on the outside of the return parcel.
Products that do not satisfy these conditions may be returned to you at your cost, or may be accepted subject to a restocking fee determined in accordance with Section 12.
5. Non-Returnable and Non-Refundable Items
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The following items cannot be returned or refunded, except where the item is defective, does not conform to the contract, or was supplied in error (in which case Section 10 applies):
1. Custom, made-to-order and built-to-specification products, including products manufactured to a customer-specified frequency range, impedance value, attenuation value, connector configuration, cable length, phase or amplitude match, or any other specified technical parameter.
2. Products that have been modified, re-worked, re-terminated or repaired by any party other than us.
3. Products whose anti-static packaging or calibration seal has been broken or removed, where the product cannot be restored to a resaleable condition as a result.
4. Products that show evidence of use, over-power, over-temperature operation, physical damage, corrosion, or electrical stress.
5. Consumable and single-use items, including cable assemblies that have been cut to length.
6. Items that are not in the condition in which they were supplied as a result of handling contrary to Section 9.
7. Products supplied as clearance, sample, or non-standard test items where the product listing expressly states that the item is sold as non-returnable.
6. Return Procedure
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To initiate a return, follow these steps:
1. Send a return request to a1637420098@163.com within the return window. Include your order number, the part number and quantity of each item to be returned, the reason for the return, and photographs of the product and its packaging where the return relates to damage, a defect or an incorrect item.
2. We will review your request and, if it qualifies, issue a Return Merchandise Authorisation (RMA) number and the return shipping address within two (2) business days.
3. Pack the product securely in its original packaging, using anti-static protection appropriate to the product, and mark the RMA number clearly on the outside of the parcel.
4. Dispatch the parcel within seven (7) calendar days of the RMA being issued. Returns dispatched after that period may require a new return request.
5. Send us the carrier name and tracking number once the parcel has been dispatched.
6. We will inspect the returned product within three (3) business days of receipt and notify you of the outcome.
Where the RMA number is not marked on the outside of the parcel, or where no RMA was issued, we may be unable to identify the return and may be unable to process it.
7. Return Shipping Costs
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1. Where the return arises from a product that is defective, does not conform to the contract, or was supplied in error, we will bear the reasonable cost of return shipping, and we will provide a prepaid return label or reimburse the documented cost.
2. In all other cases, you are responsible for the cost of return shipping, and those costs are not refundable.
3. Return shipping is at your risk until the parcel is delivered to us. We recommend using a tracked and insured shipping service, and we are not responsible for parcels that are lost or damaged in transit to us.
4. Where the return arises from a product that is defective, does not conform to the contract, or was supplied in error, we will also refund the standard outbound delivery charge you paid. Where you selected an expedited or premium delivery option, we refund the standard delivery charge only, not the additional cost of the expedited option.
Nothing in this Section 7 applies where the law of your country of residence grants you a right to have return shipping costs borne by us in circumstances that are more favourable to you.
8. Refunds
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Refunds are issued in accordance with the following rules.
Situation / Amount refunded / Refund period
Cancellation before dispatch / Full amount paid, including shipping / Within 5 business days of cancellation confirmation
Qualifying return, change of mind / Product price, less any restocking fee / Within 5 business days of inspection, or of proof of return dispatch, whichever is earlier
Qualifying return, defective or incorrect item / Full product price, the standard outbound delivery charge, and reasonable return shipping / Within 5 business days of inspection
Item lost in transit (our carrier) / Full amount paid / Within 5 business days of the carrier confirming the loss
1. Refunds are issued to the original payment method used for the order, or to the original payment account. We do not issue refunds in cash, by bank transfer to a third-party account, or to a payment instrument other than the one used for the purchase.
2. We may withhold a refund until we have received the returned product, or until you have provided proof that you have dispatched the product, whichever occurs first.
3. Where the payment method used for the purchase cannot be credited (for example, because the card has expired or the account has been closed), we will contact you to arrange an alternative refund method.
4. Refunds are issued in the currency of the original transaction. We are not responsible for differences between the amount debited and the amount credited that arise from currency conversion or from charges imposed by your bank or payment provider.
5. Where a refund becomes payable, we process it within five (5) business days. The time taken for the refund to appear on your statement depends on your bank or payment provider and is generally between three (3) and ten (10) business days. Where the mandatory law of your country of residence requires a shorter refund period, that shorter period applies.
9. Handling Requirements
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Radio frequency components, including connectors, adapters, attenuators, terminations and cable assemblies, are precision parts that are sensitive to electrostatic discharge and to mechanical stress.
1. Do not open anti-static packaging except at a properly grounded electrostatic-discharge-protected workstation.
2. Do not test, insert, mate or torque a product before deciding whether to keep it or return it.
3. Retain the original packaging, protective caps and documentation until you are satisfied that the product is correct and functioning as required.
4. Products returned with damage attributable to electrostatic discharge, over-torquing, over-power, or improper handling are not eligible for a refund.
10. Damaged, Defective or Incorrect Items
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If a product arrives damaged, does not conform to the specification stated in the product listing or in our order confirmation, or is not the product you ordered:
1. Notify us within seven (7) calendar days of the recorded delivery date, including your order number, a description of the problem, and photographs of the product and its packaging.
2. Do not install, modify or attempt to repair the product.
3. Where we confirm the problem, we will, at your option, supply a replacement product at our cost, or issue a full refund including the standard outbound delivery charge and reasonable return shipping costs.
4. Where the product is confirmed to be defective, return shipping costs are borne by us in accordance with Section 7.
5. Where the mandatory law of your country of residence grants you a statutory right in respect of faulty goods that is broader than this Section 10, that statutory right applies.
11. Legal Guarantees and Statutory Rights
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This Policy operates alongside, and does not replace, the mandatory consumer law of your country of residence. In particular:
Jurisdiction / Statutory right preserved
European Union / The 14-day right of withdrawal for distance contracts (Article 9, Directive 2011/83/EU), the minimum two-year legal guarantee of conformity (Directive (EU) 2019/771), and all related rights. Where you withdraw within 14 days of delivery, you must return the goods within 14 days of notifying us; we refund within 14 days of receiving the goods or of proof of dispatch.
United Kingdom / The 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the 30-day short-term right to reject faulty goods under section 22 of the Consumer Rights Act 2015.
United States / No general federal right of return applies to online purchases. Our published return policy defines your return rights. Where the law of your state of residence imposes additional requirements, for example the conspicuous-display provisions applicable to limited-return policies, those requirements apply.
Australia and other countries / Any non-excludable statutory consumer guarantee or refund right applicable in your jurisdiction.
Nothing in this Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified. Where any provision of this Policy is inconsistent with a non-excludable statutory right, the statutory right prevails and the remaining provisions of this Policy continue to apply.
12. Restocking Fees
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1. Returns of non-defective products that are accepted after the conditions in Section 4 have been met may be subject to a restocking fee, reflecting the cost of inspection, testing, re-packaging and return to stock. Where a restocking fee applies, we will state the amount in the RMA before you dispatch the product.
2. No restocking fee is applied where the product is defective, does not conform to the contract, or was supplied in error.
3. Where the law of your country of residence prohibits the charging of a restocking fee in your circumstances, no restocking fee will be charged.
13. Exchanges
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1. We will exchange an eligible product for an alternative part number where the alternative is in stock, subject to your payment of any difference in price and any difference in shipping charges.
2. Where the alternative product is priced lower than the original product, we will refund the difference.
3. Exchanges are processed as a return under Sections 6 and 7, followed by a new order for the alternative product, so that the payment, tax and shipping records for each transaction remain accurate.
14. Chargebacks and Payment Disputes
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We ask that you contact us at a1637420098@163.com before initiating a chargeback or payment dispute with your bank or payment provider. We investigate every refund request and respond within five (5) business days. Where a chargeback is initiated while a return is in progress, we will suspend processing of the return until the payment dispute is resolved.
15. Force Majeure
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Our obligations under this Policy that relate to shipping, inspection or processing times are suspended to the extent that they are affected by events beyond our reasonable control, including carrier network disruption, customs detention, pandemic-related restrictions, natural disasters, and government action. We will notify you of any such event within five (5) business days of becoming aware of it, and will resume performance within five (5) business days of the event ceasing.
16. Changes to This Policy
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We may amend this Policy from time to time. The version of this Policy in force at the time you place an order governs that order. The current version of this Policy is always published on the Site and shows the date of its last update.
17. Contact Us
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If you have any question about this Policy, wish to cancel an order, or wish to request a return authorisation, please contact us by email at:
– Email: a1637420098@163.com
– Response time: within one (1) business day for returns and cancellations, and within five (5) business days for refund status enquiries
– Where your enquiry concerns a specific order, please quote your order number in the subject line