SHIPPING POLICY
RFSPECT (rfspect.com)
Last updated: 8 October 2026
Effective date: 8 October 2026
1. Overview and Scope
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This Shipping Policy (the “Policy”) explains how orders placed on the website located at https://rfspect.com (the “Site”) are processed, packed, dispatched, delivered and tracked, and how shipping charges, customs duties and taxes are handled. This Policy forms an integral part of, and is incorporated by reference into, our Terms of Service and should be read together with our Refund and Return Policy.
All products are dispatched from our fulfilment facility in the People’s Republic of China (“China”) and delivered worldwide by international express couriers.
2. Order Processing and Handling Time
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1. Orders are processed on business days, being Monday to Friday, excluding public holidays in China.
2. The handling time for in-stock products is one (1) to three (3) business days from the date on which your payment is confirmed and cleared, not from the date the order is placed.
3. For products that require assembly, connector termination, cable cutting to length or testing before dispatch, the handling time is three (3) to seven (7) business days, and the applicable handling time is stated on the product page or in the order confirmation.
4. Where an order contains both in-stock and made-to-order items, the order is dispatched only when all items are available, unless we agree in writing to a partial shipment.
5. Orders placed on a Friday after 16:00 China Standard Time, or on a Saturday, Sunday or Chinese public holiday, begin processing on the next business day.
6. Where a product is out of stock or is subject to an unusually long lead time, we will notify you within two (2) business days and offer you the option of waiting for the item, substituting an alternative item, or cancelling the item for a full refund. Where you cancel, we refund the affected amount within five (5) business days.
3. Shipping Methods and Carriers
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We ship using recognised international express couriers. The carrier used for your shipment is selected according to the destination country, the weight and value of the parcel, and the service level selected at checkout.
Service level / Typical carrier / Typical transit time / Tracking
Standard international express / DHL eCommerce, FedEx International Priority, UPS, SF Express, China Post EMS / 7 to 15 business days / Full tracking
Expedited international express / DHL Express, FedEx International Priority, UPS Worldwide Express / 3 to 7 business days / Full tracking, priority handling
Transit times stated in this Policy are estimates only and are measured from the date of dispatch, not from the date the order is placed. Transit times exclude weekends, public holidays, customs clearance and any period during which a shipment is held by customs. Actual transit times depend on the destination, the carrier’s network, and customs processing in the destination country.
4. Order Tracking
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1. Once your order is dispatched, we will send a shipment confirmation email containing the carrier name, the tracking number and a tracking link.
2. Tracking information may take up to twenty-four (24) hours to become available in the carrier’s system after dispatch.
3. Where tracking information has not updated for more than five (5) business days, please contact us at a1637420098@163.com so that we can open a trace with the carrier.
4. Tracking information for shipments that are in customs clearance may remain static for the duration of the clearance process. This is not evidence that a shipment is lost.
5. Shipping Charges
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1. Shipping charges are calculated at checkout based on the destination country, the total weight and dimensions of the parcel, and the service level selected. The charge payable is the amount displayed at checkout before you complete payment.
2. Shipping charges do not include customs duties, import taxes, value-added tax, goods and services tax, customs brokerage fees, customs clearance charges, or any other charge levied by the government or by the carrier in the destination country. Those charges are your responsibility in accordance with Section 6.
3. Where an order is cancelled before dispatch in accordance with our Refund and Return Policy, the shipping charge paid is refunded in full.
4. Where a shipment is returned to us because it was refused, was not collected, or could not be delivered because the delivery address or contact details supplied were incomplete or incorrect, the original shipping charge is not refundable and any charge imposed on us by the carrier is deducted from the refund.
6. Customs Duties, Import Taxes and Clearance
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1. All shipments are dispatched from China and are therefore subject to import regulations in the destination country. Depending on the destination and the value of the shipment, customs duties, import value-added tax, sales tax, excise duty, brokerage fees and clearance charges may become payable.
2. Unless the checkout page or the product listing expressly states that duties and taxes are prepaid by us, all such charges are payable by you, the recipient. We do not collect these charges and we cannot calculate them in advance.
3. You are responsible for complying with all import laws and regulations applicable in the destination country, including any requirement to obtain an import licence, permit or registration, and for providing any documentation required for clearance.
4. Where a shipment is held in customs, we will provide the commercial invoice and the product documentation reasonably required to support clearance. We are not able to influence the outcome, the duration or the cost of a customs clearance decision.
5. Where a shipment is abandoned, seized or destroyed by customs authorities, or is returned to us because duties or taxes were not paid, we will refund the product price less any charge imposed on us by the carrier or by customs, and the original shipping charge is not refundable.
6. If you require documentation for import purposes, such as a commercial invoice, a certificate of origin, or a technical specification sheet, please request it by email before dispatch.
7. Delivery
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1. Delivery is made to the address supplied by you at checkout. Please verify that the delivery address is complete and accurate, that it includes the correct postal code, and that a contact telephone number and email address for the recipient are provided.
2. Where the delivery address is in a country or region in which the carrier does not provide door-to-door delivery, the shipment will be delivered to the carrier’s nearest service point, and you will be notified of the collection location.
3. Where the carrier requires a signature on delivery, an adult must be available to sign. Where no one is available, the carrier will follow its own procedure, which may include leaving a card, attempting redelivery, or holding the shipment at a service point.
4. We are not able to deliver to a post office box, a parcel locker, or a freight forwarder address for orders exceeding the value threshold stated at checkout, because the carrier requires a physical delivery address and a signature.
5. Where a shipment cannot be delivered and is returned to us, we will contact you to arrange redelivery at your cost, or to arrange a refund in accordance with Section 6.5.
8. Lost, Delayed and Damaged Shipments
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1. If your shipment has not been delivered within ten (10) business days after the last tracking update, please notify us at a1637420098@163.com, quoting your order number and tracking number. We will open an investigation with the carrier within one (1) business day of your notification.
2. Carrier investigations generally take between five (5) and twenty (20) business days. We will keep you informed of the outcome.
3. Where the carrier confirms that a shipment has been lost, we will, at your option, dispatch a replacement shipment at our cost or issue a full refund, including the shipping charge you paid.
4. Where a shipment arrives with visible external damage, please photograph the parcel and its packaging before opening it, and photograph the contents immediately upon opening. Notify us within seven (7) calendar days of the recorded delivery date in accordance with our Refund and Return Policy.
5. Where the carrier’s records show that a shipment was delivered to the address supplied, and you report that it was not received, we will provide the carrier’s proof of delivery and the signature obtained, and will support you in making a claim or a police report. A refund in these circumstances is at our discretion and is not guaranteed, except where the law of your country of residence provides otherwise.
9. Shipping Restrictions and Export Compliance
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1. We do not ship to destinations subject to comprehensive trade sanctions or embargoes, or to any destination to which shipment would be prohibited by applicable export control or sanctions laws.
2. Before dispatch, we screen the recipient, the consignee, the delivery address and the stated end use against applicable restricted-party lists, including the United States Department of Commerce Bureau of Industry and Security Entity List, the United States Department of the Treasury Office of Foreign Assets Control Specially Designated Nationals and Blocked Persons List, and equivalent lists maintained by other jurisdictions.
3. We may request information about the end use and the end user of a product before dispatch. Where we are unable to satisfy ourselves that a shipment would comply with applicable export control laws, we may decline or cancel the order and issue a full refund.
4. Products are subject to the export control laws of the jurisdiction from which they are supplied and of the jurisdiction of the manufacturer. You must not export, re-export, transfer or divert a product to any destination, entity or person contrary to those laws, and you must not use a product for a prohibited end use, including the development or production of weapons of mass destruction or their delivery systems.
5. In addition, our products may be subject to the destination country’s own import controls, and you are responsible for obtaining any required import authorisation.
6. Certain products may not be shipped to certain destinations, or may require additional documentation, because of their technical characteristics. Where an order cannot be fulfilled for this reason, we will notify you and refund the affected amount in full within five (5) business days.
10. Packaging
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1. All products are packed in accordance with international transport requirements for precision electronic components.
2. Radio frequency connectors, adapters, attenuators and terminations are supplied in anti-static packaging with protective caps fitted. Cable assemblies are supplied coiled to the manufacturer’s stated minimum bend radius to prevent damage to the cable, the dielectric and the connector interface.
3. Where a shipment contains multiple items, items are individually protected and separated within the outer carton to prevent abrasion and impact damage.
4. Where the total order value exceeds the threshold stated at checkout, shipments are dispatched insured for the invoiced value. Where you require additional insurance for a shipment, please request it by email before dispatch; additional insurance may attract an additional charge.
11. Force Majeure
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We are not liable for any delay or failure to dispatch, deliver or clear a shipment caused by events beyond our reasonable control, including carrier network disruption, labour action, customs detention, epidemic or pandemic restrictions, natural disaster, war, civil disturbance, or government action. Where such an event occurs, we will notify you promptly, and dispatch or delivery obligations are suspended for the duration of the event.
12. Relationship with Our Refund and Return Policy
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Shipping charges are refunded in the circumstances and to the extent set out in our Refund and Return Policy. Where this Policy and our Refund and Return Policy appear to conflict in relation to a refund of shipping charges, our Refund and Return Policy prevails.
13. Changes to This Policy
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We may amend this Policy from time to time. The version of this Policy in force at the time you place an order governs that order. The current version is published on the Site and shows the date of its last update.
14. Contact Us
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If you have any question about this Policy, or wish to enquire about a shipment, please contact us by email at:
– Email: a1637420098@163.com
– Response time: within one (1) business day for shipment enquiries and within five (5) business days for customs and duty enquiries
– Where your enquiry concerns a specific order, please quote your order number and tracking number in the subject line